This Privacy Policy explains how Sparkling Spaces processes personal data in connection with its website and move-in and move-out cleaning services in Switzerland.
We use personal data to respond to inquiries, prepare and confirm quotes, schedule appointments, coordinate access and service scope, perform cleaning services, manage handover records, process payments, maintain accounting and business records, improve website reliability, and comply with legal obligations.
We may share personal data with trusted partners that support website hosting, communication handling, appointment administration, payment processing, and related operational tasks. These parties may process data only under instructions or arrangements appropriate to their role and may not use it for unrelated purposes.
We may disclose personal data where necessary to meet legal obligations, respond to lawful requests from public authorities, establish or defend legal claims, or protect our rights and the security of our services.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We will review the request and respond in line with applicable legal requirements and our ability to verify the requester.
We retain personal data for the period needed to manage inquiries, prepare quotes, carry out services, handle payment and accounting records, and meet legal or contractual obligations. When data is no longer needed, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in force is the one published at the time of your visit or interaction.
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, and communications you send to us. Where relevant to a cleaning visit, we may also process condition photos that help confirm scope and handover requirements.
We receive personal data when you contact us by phone, email, or contact form, when you request a quote or appointment, when you share property details or photos, and when you communicate with us during planning or completion of a service. We may also generate internal records from our own service administration and payment handling.
Our website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
You can manage cookies through your browser controls and, where available, through any on-site preference tools. If cookies are disabled, some parts of the website may not function as intended, but basic access to the site may still remain available.
